Standard Purchase Order Terms and Conditions

General

  • Delivery Method: Your purchase order, once executed, contains downloadable software. Software may be delivered via USB dongle(s)
  • Duties and taxes will be billed separately.
  • All services are provided under FTI’s general business terms and conditions, unless a separate Master Service Agreement is in place between FTI and Customer.
  • Software support and Camera Warranties are included for the first year and can be renewed or extended every 12 months.
  • Any commercially released product or title that is known to have been produced with the aid of licensed software is subject to post-release promotion, including cover art and publicly released still frames and videos on FTI print and online materials.
  • Publicly announced and released materials associated with this agreement may be promoted on FTI website and marketing material.
  • FTI ships worldwide via FedEx, UPS and DHL. Use of any other carriers cannot be accommodated. Local pick up by freight forwarders may be permitted; there is a fee to prep for alternate shipper pickup.

​If Supervision Services are included

  • Hours worked beyond 8 hours in a given 24 hour period will be billed at $150/hr
  • Transportation days may be billable for personnel and equipment.
  • All labor rates including supervision and PA service are quoted and based on U.S. Labor laws and accepted practices of an 8-hour workday, 5-day week.

​If Equipment Rentals are included

  • All rentals require a Certificate of Insurance naming Faceware Technologies, Inc. as “loss payee” for equipment value of $50,000 USD and liability coverage of no less than $1,000,000 USD.
  • Once equipment is returned it is evaluated and additional billing may occur for damage or missing parts.
  • If Certificate of Insurance cannot be provided then a rental deposit covering all rental equipment may be required.

​General Payments

  • FTI services and products are provided in US Dollars. Payment received by FTI must match USD amount billed.
  • Payment may be made with credit card with the addition of a 4.5% processing service charge
  • Any bank fees for payment are payable by Customer.
  • All items sold within the US are subject to State Sales Tax.
  • A wire fee of $35 USD must be included for each wire payment pertaining to this order.

For Software Orders

  • 100% of purchase order is due at the execution of contract and prior to license delivery.
  • 100% of Custom Development due upon execution of contract.

​For Camera, Rental, and Complete System Orders

  • 50% of purchase order is due at the execution of contract.
  • Balance of purchase order is due prior to completion and delivery.
  • For purchase orders less than $7,500 USD, 100% of purchase order is due upon receipt of invoice
  • 100% of Custom Development due upon execution of contract

Annual Software Support Policy

  • Failure to renew software support will result in loss of benefits including:
    • Access to latest and previous software builds online
    • Ability to upgrade to latest compatible version (Maya 2020, Unreal 4.24, etc)
    • Ability to move, transfer or re-issue licenses for any reason
    • Access to Faceware support ticketing system​
  • ​Support contracts should be maintained continuously.
  • In the event that a support contract has lapsed, Renewal orders may cover any lapsed periods in coverage.
  • An expired renewal contract may be back-dated to the point where the previous support contract expired, and any renewal of any lapsed contract is only available on currently supported products.
  • In the event that the coverage lapse is longer than six (6) months, an additional reinstatement fee of 50% of the support contract annual amount must be paid in order to allow the support renewal, over and above the requirement to back-date to the prior expiration.
    • Support that lapses beyond 6 months will renew under the most current pricing rates.
  • Additionally, the term of the renewal contract must be 12 months from the reinstatement date, so a co-term quote will need to be created.
  • The reinstatement fee is a one-time, nonrefundable fee, and does not apply to the purchase of the support services contract. Service contract reinstatement fees depend on the specific products.

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